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Routing #303986313

Important Updates

Digital banking upgrade coming in April 2023!

Getting started with your new online banking experience

Updated: April 4, 2023

How do I log in?

Once we switch over to the new digital banking system, the current login process will change. You will need to register. You may reuse your old password if it meets the new system’s requirements. The following video and steps will show you how to log in and reset your password.

Step-by-Step Instructions
  1. Enter your current digital banking username and password in the login area.
  2. The login screen may look slightly different. Click login.
  3. On the next screen, click “Create new password.”
  4. Accept the disclosures.
  5. You’ll be prompted to enter some information to verify your identity, such as your date of birth, Social Security number and zip code.
  6. Once your identity is confirmed, you will be sent a secure access code. You can choose to receive this via text or phone call.
  7. Enter the secure access code. Then you’ll be prompted to reset your password.
  8. Next, confirm your email and phone number are correct. If your contact information is missing or incorrect, you can click in the box and edit.
  9. Read the terms and conditions of the online and mobile banking agreement, and check if you agree. Click continue.
  10. You can navigate your new digital banking experience by clicking: “Complete Profile,” “View Accounts” or “Customize Settings.”

Pay A Bill

Step-by-Step Instructions

Transfer Money

Step-by-Step Instructions

Exciting changes coming to your digital banking experience!

We’ve been working hard behind the scenes to be able to serve you better and prepare our credit union for the future. On April 25th, we are taking digital banking to the next level by launching a new digital banking experience.

All TTCU functionality will be combined into one app. You will have access to new features designed to deliver a quick, seamless and more intuitive experience so you can manage your accounts with ease.

As we upgrade, some of our services will be unavailable, and you will need to take action to continue to access your accounts online. Most importantly, you will need to register for your TTCU online banking account

Whether you log in to your TTCU accounts through a web browser or our app, be watching for exciting new features to help you better manage your money!

What do I need to know right now?

When will online banking be inaccessible?

Great news, we plan for online banking to be unavailable for only about ten minutes on April 25th. If you try to log in and cannot, please try again in a little bit, as the system should be back online shortly.

What will happen with my scheduled bill payments and money transfers?

Good news! All your scheduled bill pay information and money transfers will be automatically transferred to the new system. Your payments will process as usual. However, as we make exciting changes and enhancements to our system, there will be a scheduled blackout period to upgrade our Bill Pay service.

Will my transaction history still be available?

We know how important your financial information is to you! All your transaction history for the past two years will be automatically entered into the new system. If you need access to earlier information, please sign up for E-statements, as all your transaction history will be available there.

What if I need to transfer money?

You will still be able to make same-day transfers to either TTCU accounts or accounts at another financial institution. These will process as normal.
If you currently use Bill Pay, there is some key information you should know:
  • Bill Pay will be unavailable from Wednesday, April 19th through Tuesday, April 25th. During this time period, payments cannot be viewed or scheduled via Bill Pay.
  • Previously scheduled payments will not be affected. Any payments scheduled prior to April 19th or any payments scheduled to be paid during the blackout period will process as normal.
  • New payments or modifications to existing payments will be unavailable. Adding new payments or modifications to existing scheduled payments will need to take place prior to April 19th or after April 25th. Additions and changes to payments cannot be made during the blackout period.
  • Existing payees and future scheduled payments will transfer to the new system. Once we have completed the upgrade and the blackout period concludes, existing payees and scheduled payments will remain unaffected. We do recommend that Bill Pay users confirm the accuracy of payees and delete any payees that are no longer valid prior to April 19th.

What new features can I look forward to? 

TTCU’s upgraded online banking system will include exciting new features, including:

  • Zelle1 (peer-to-peer) payments available to all users over 18 years old.
  • Savings goals that track your progress.
  • Customized budgeting features that can use your payment history to help you track your money.
  • And much more!

Be watching for all the information you’ll need to log in and navigate your new online banking experience!

Coming soon!

Online and mobile banking are getting an upgrade!

Watch for exciting updates in April 2023. Here's a sneak peek at what we've been working on.

 

1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Message and data fees may apply from your wireless carrier.

TTCU will never ask you to send money to anyone, including yourself nor request your PIN, password, username, or access code; these should not be shared with anyone. If this information is requested, contact TTCU immediately; You may be the target of identity theft. Neither TTCU  Federal Credit Union nor Zelle® offer a protection program for authorized payments made through the service (for example, if you do not receive the goods or services that you paid for, or the goods or services that you received are damaged or are otherwise not what you expected). This  service is intended for sending money to family, friends and others whom you trust. You should not use Zelle® to send money to persons with whom you are not familiar, have not met in person, or you do not trust. Services offered are subject to their respective terms and conditions, and  availability may vary by device. Member in good standing, 18 years old and older, 60-day waiting period on new online banking enrollees. 

With approved credit. Some restrictions apply.  Message and data fees may apply from your wireless carrier.

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